Cancellation and Refund Policy


All refund requests have to be sent to us within 4 hours from the date/time of the successful order. After that time, your visa order to Sri Lanka will be non-refundable.

After our eVisa Service Team get application ID confirmation by the Government for your order, you could not request for cancellation anymore.

Once the eVisa has been sent to your email address, we will be unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your visa request at your intended departure time. Our eVisa Service Team does not have the responsibility in case of your visa refused because of incorrect information filling and any loss incurred. Although every effort will be made on our part to correct any visa issues before your departure time, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa information with your passport and personal information prior to departure.

The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.

Please note that the refund process may take 15 - 20 days due to banking procedures. If the refund is made to the Credit/Debit Card account or to Bank account, the bank charges would be debited from the refund amount.


- All refund requests have to be sent to us within 4 hours from the date/time of the successful order notification (we charge 5% of the total fee for the refund cost).

- If the visa was rejected by the Government because of special reasons or any unexpected reasons, our Online Visa Service Team will refund only the Service fee (NOT Government fee) for you.


For any assistance, please call 24h professional support center below or send an email to

- Hotline:

Australia Australia: +61 02 8091 5845

Relative Information