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When we send you your Sri Lankan eVisa, you have to verify immediately that all the document information is correct. You also must check that your passport is still valid for 6 months from the arrival date of your trip. Your Sri Lankan eVisa will be sent by email and also accessible in your personal area. Sri Lankan eVisa Online Service Team is not responsible for clients who do not receive our emails because of the incorrect email address.
Sri Lankan eVisa Eligibility and Ineligibility
- Approval for citizens with valid passports mentioned countries on our website at Check Requirements
- Approval for passports having at least 6 months of validity when traveling to Sri Lanka
- Not available to people of a blacklist, warning circular or another restrictive list from Government of Sri Lanka
- Not available to people endorsed on Parent's/Spouse's Passport i.e. each person should have a separate passport
- Not available for Diplomatic/Official Passport Holders or Laissez-passer travel document holders
- Not available for International Travel Document Holders
* You need to see the detailed information at Visa Fee.
- Processing and resending eVisa on time
- Supporting all the eVisa information in 24 hours
- In special cases, some additional documents may be required. This seems longer than usual, then we will inform you by email.
- We are not in charge of any delay or loss caused by the wrong email address supplied by applicants or in case the applicants do not notify us of that you have not received the approved letter.
Responsibility Of Clients
- Providing correctly your required personal information
- Making full payment for our services
- Signing the authorization form to confirm the transaction
- Any change after paying the Sri Lankan Government Fee will be charged as a new application.
- You are required to notify us if you do not receive the letter in time. If you do not inform us of this within 3 days, the service is considered complete.
To extend the service or any portion thereof is made available for any fee, you may be required to provide Sri Lankan eVisa Service Team information regarding your Credit/Debit Card or other payment instruments. You represent and warrant to Sri Lankan eVisa Service Team that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information if having any changes (for example, the change in your billing address or Credit/Debit Card expiration date) that may occur.
If you disagree with any matter, you must notify our Sri Lankan eVisa Service Team within sixty (60) days after the date that they charge you. We reserve the right to change our prices. Sri Lankan eVisa Service Team may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received to Sri Lankan eVisa Service Team thirty (30) days after the mailing date of the invoice. If not the services may be terminated.
There are two kinds of Sri Lankan eVisa fees that you have to pay for getting your visa to Sri Lanka, including visa service fee and Government fee:
Visa Service Fee:
The service fee is the amount of cost that the applicants have to pay for our service during a Sri Lankan eVisa online processing from receiving and checking the applicant's personal information to collect the eVisa from Sri Lankan Government and sending it to the applicant in order to get the stamp the airports or the landing border.
Government fee is the amount that the applicants have to pay for the Government of Sri Lanka to process the application. Our system will automatically send you a confirmation email. You have to check carefully the applicant's information. After that, you have to pay the Government fee to finish your visa process when the information is all correct.
Sri Lankan eVisa Service Team will only process the application after receiving the receipt of full fee payment. All fees and charges are payable in the currency nominated by Sri Lankan eVisa Online Service Team, which is usually USD (United States Dollar). The clients are not authorized to withhold fees due to any service, guarantee or liability-related claims. In the same case, any right of offset on the part of the client is hereby excluded.
The regulations on our website are able to be changed without notices. Sri Lankan eVisa Service Team is not responsible for any delays or losses relating to such changes.
We will not be liable for any cost, damage, and expense from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of the Sri Lankan eVisa service fees paid by customer for visa processing, regardless of circumstances, whether or not Sri Lankan eVisa Service Team had knowledge that such damages might be incurred and whether or not Sri Lankan eVisa Service Team. Advisors have to be responsible for the contribution caused.
We will not be responsible for delay or loss caused by events that we do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including the Government system being down).
We will not be responsible for any changes in the Government of Sri Lanka. We will not be responsible for the processing time of the Sri Lankan eVisa because it is dependent on the Government of Sri Lanka website.
The requirements of the Sri Lankan eVisa are established by the Government of Sri Lanka. They can be subject to be changed without any notice. While we strive to provide complete and current information, we can not guarantee that. Sri Lankan eVisa Service Team is not responsible for such information.
- Date: DD/MM/YYYY
- Working days: all week except the holidays announced by the Government of Sri Lanka
- Working hours: 24 hours
Refundable and Non-refundable Policy
We begin processing your application after we receive your full and correct required documents. Time of processing depends on types of your requirement (normal, rush,...), and not over the hours of that types of requirement. Time of processing may be longer due to the specific requirement from the government. We will inform you to fulfill that specific requirement, and we continue processing your application when we receive your fulfillment.
- Service fee refund is guaranteed if the eVisa processing is rejected from the Government.
- All refund requests have to be sent to us within 4 hours from the date/time of the successful order notification (see more information at refund policy).
- All refund requests have to be sent to us before the time you send the supporting documents for your visa application. After that time, all refund requests will be refused.
- If the approval letter has been sent to your email address, we will be unable to reimburse your visa’s fee
- If you change your mind about travel after your application has been processed, no fees will be refunded.
- If the eVisa is being processed, we and the Government of Sri Lanka have the same strict no-refund policy. There is no exception.
- Flight tickets or reservations should not be purchased until your visa is secured to be your possession.
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